01 Our 100% Guarantee
At OnlineRadioCodes, we understand that vehicle electronics can be complex. We are so confident in our factory decoding databases and algorithms that we offer a comprehensive 100% Money-Back Guarantee.
02 Scenarios Eligible for a Full Refund
You are entitled to a full, prompt refund under the following conditions:
- Code Does Not Work: The code supplied by our service displays "SAFE", "ERR", or "CODE INCORRECT" on an original factory radio unit when entered correctly according to manufacturer instructions.
- Code Unavailable in Database: In rare cases where a manufacturer database record is missing, corrupted, or unavailable, we will immediately notify you and process a complete refund.
- Duplicate Payment: If you accidentally placed two identical orders for the same serial number within a short window, the duplicate payment will be refunded immediately upon notification.
03 Simple Verification Process
To protect both our customers and our business against fraud, claiming a refund requires a simple verification step:
1. A clear photograph of the physical sticker/label stamped on the metal casing of your radio (or the on-screen serial display) showing the full serial number.
2. A short video (or sequential photos) showing the provided code being entered on the radio keypad and the resulting error screen (e.g. "SAFE 2", "INVALID CODE").
This allows our master technicians to check whether a digit was misread (e.g., mistaking an '8' for a 'B', or a '0' for an 'O') and issue the correct code first, or immediately issue your refund if a database discrepancy occurred.
04 Non-Refundable Situations
While we aim to be as accommodating as possible, refunds cannot be granted in the following scenarios:
- Customer Supplied Wrong Serial: If you provide an incorrect serial number and our servers calculate the correct factory PIN for that serial, we have fulfilled the computation. However, our support team will gladly offer you a discounted or free replacement lookup once you provide the correct serial number.
- Unit Permanently Blocked / Tampered: If the radio was entered into a permanent countdown lock or locked out prior to ordering due to dozens of previous incorrect attempts entered by an unauthorized party.
- Stolen or Blacklisted Units: We strictly abide by anti-theft automotive regulations and do not refund requests associated with reported stolen equipment.
- Refusal of Basic Verification: If a customer claims the code does not work but refuses to provide photo evidence of the serial number and stereo unit.
05 Refund Processing Timeframes
Once your refund is approved by our technical support department:
- Approval: Decided within 1 to 4 hours during normal operating hours.
- Processing: The credit is immediately issued through Stripe or PayPal to your original payment method.
- Bank Credit: Depending on your card issuer (Visa, Mastercard, Amex, Apple Pay), funds typically appear on your statement within 3 to 5 business days.
06 How to Request a Refund
Requesting assistance or a refund is straightforward:
1. Reply to your Confirmation Email: Simply reply directly to the confirmation email you received containing your order number.
2. Attach Your Verification: Include a photo of your radio label and the screen.
3. Direct Email: You can also email www.mylife.ge@gmail.com with your Order No. (www.mylife.ge@gmail.com)
3. Direct Email: You can also email mylife.ge@gmail.com with your Order No. (mylife.ge@gmail.com)
4. Online Form: Customer Support Help Desk →